How to Update Your Mobile Number on KRA iTax: A Simple Step-by-Step Guide

How to Update Your Mobile Number on KRA iTax: A Simple Step-by-Step Guide

Updating your mobile number on the KRA iTax platform is essential to ensure seamless communication and enhanced security for your tax-related matters. Whether you’ve changed your contact number or need to correct an outdated one, this guide makes the process easy and straightforward.

Why Is Updating Your Mobile Number Important?

Your mobile number is critical for:

Receiving secure authentication codes.
Alerts on tax deadlines, returns, and updates.
Verifying your identity quickly and efficiently.

Keeping your contact details updated helps you stay on top of your tax obligations.

Steps to Update Your Mobile Number on KRA iTax

Step 1: Log in to iTax

Visit the iTax Portal.
Enter your PIN and password, then complete the CAPTCHA to log in.

Step 2: Verify Your Mobile Number

Once logged in, the system will display the mobile number linked to your PIN.
- If the number is correct: Click “Send Verification Code” to authenticate it.
- If the number is incorrect or outdated: Update it with your preferred mobile number.

Step 3: Authenticate with a Verification Code

A six-digit verification code will be sent to the mobile number you provided.
Enter this code in the iTax portal to verify and save the updated details.

Step 4: Confirm and Save

After successful verification, you’ll receive a confirmation message.

Tips for a Smooth Process

Ensure your mobile number is active and accessible to receive SMS codes.
Double-check the number you input to avoid delays.
Keep your iTax login credentials secure.

Common Issues and Solutions

Didn’t receive the verification code?
- Wait a few minutes and retry.
- Ensure your phone has network coverage.
- Use the “Resend Code” option if needed.
Forgot your iTax password?
- Use the “Forgot Password” feature to reset it.
Need personalized assistance?
- Contact the KRA Contact Centre:
  - 020 4 999 999
  - 0711 099 999
- Email: callcentre@kra.go.ke
- Visit your nearest Tax Service Office or Huduma Centre.